~/Rejon Hakrama

Rejon Hakrama

Technical Support Engineer Tirane, Albania

I build reliable systems across support, testing, networking, and automation with a practical engineering mindset.

Currently at CData Software Inc.since Aug 2025
Download CV PDF
Rejon Hakrama

// about

About Me

I am currently pursuing a Master of Science in Computer Engineering at Polytechnic University of Tirana.

My experience spans technical support, QA test automation with Selenium and TestNG, enterprise networking operations, and Linux infrastructure management.

I enjoy solving operational problems end to end — from troubleshooting and monitoring to automation and performance validation.

// skills

Technical Skills

Containers
DockerPodman
Databases
MySQLPostgreSQLMS SQL ServerInfluxDB
Orchestration
AnsibleKubernetes
DevOps Tools
GitLab CIAzure DevOpsJenkinsWoodpecker CI
Programming
CC++PythonJava
Operating Systems
RedHat Enterprise LinuxSUSE Linux Enterprise
// experience

Work Experience

  1. Aug 2025 – PresentTechnical Support Engineer
    CData Software Inc.
    • Providing technical support for CData's suite of data connectivity products.
    • Diagnosing and resolving complex integration and driver issues for enterprise clients.
  2. Apr 2025 – May 2025Test Automation Intern
    Lufthansa Industry Solutions Shpk
    • Built and executed automated website testing workflows using Selenium and TestNG.
    • Final project: selenium-tealium automated test suite (github.com/amem0/selenium-tealium).
  3. May 2024 – Jun 2024Network Infrastructure Intern
    Vodafone Albania
    • Authoritative and recursive DNS server management with Infoblox.
    • Proxy infrastructure setup based on Forcepoint.
    • Network virtualization infrastructure hosting on VMware vSphere.
    • Datacenter networking using Leaf-Spine Topologies.
    • Linux host (RHEL) on-boarding and management with Ansible.
  4. Jul 2021 – Dec 2021Helpdesk Support Specialist
    Digicom SH.A
    • Handled customer technical issues including wireless, network, and VOIP.
    • Configured Mikrotik and Nokia routers.
    • Troubleshot L2/L3 problems with Nokia OLT and routers.
    • Extensive knowledge of GPON infrastructure.
// projects

Highlighted Projects

Selenium + Tealium Testing Suite

Automated website testing workflows built with Selenium and TestNG during internship at Lufthansa Industry Solutions. Covers end-to-end tag and analytics validation.

SeleniumTestNGJavaWeb QA
Repository

Enterprise Network and DNS Operations

Managed authoritative and recursive DNS with Infoblox, proxy infrastructure with Forcepoint, and network virtualization on VMware vSphere at Vodafone Albania.

InfobloxForcepointVMware vSphereRHELAnsible

Media Stream Performance Testing

Validated SRT and RIST streaming under packet loss and jitter conditions using FFmpeg and TC on Linux. Load-tested LLHLS output of OvenMediaEngine.

FFmpegSRTRISTLinuxOvenMediaEngine
// contact

Get in Touch

// education & languages

Education & Languages

Albanian (native) · English (advanced). BSc Telecommunications Engineering + current MSc Computer Engineering — Polytechnic University of Tirana.

Download CV (PDF)